DS12 Tech Services

Make Smarter Technology Investments

Strategic IT guidance that translates technical decisions into business outcomes

Technology investments are complex—CRM systems, cloud migrations, vendor contracts. You need someone who understands both the technical details and the business impact.I help companies make confident technology decisions that drive growth, reduce costs, and eliminate waste.

Why Companies Need Strategic IT Guidance

Most growing companies face similar challenges:You're spending significant budget on technology but struggle to measure the return on investment
Your IT provider keeps systems running, but no one is thinking strategically about your technology future
Major technology decisions loom—new systems, vendor contracts, cloud strategy—but you lack in-house expertise to evaluate optionsYou need strategic technology leadership, not just technical support.

Strategic Technology Guidance That Bridges Business and IT

I'm Duncan, and I bring 20+ years of enterprise IT experience—Enterprise Architecture, IT Director roles, large-scale implementations and migrations—across financial services, manufacturing, healthcare, and life sciences.My strength is translating between technology and business. I help you understand what's technically possible, what it will cost, and most importantly, what business value it delivers.I help you:

  • Make technology investment decisions with confidence

  • Evaluate and negotiate with vendors

  • Build multi-year technology roadmaps aligned to business goals

  • Eliminate waste, redundancies, and reduce technical debt

  • Navigate security and compliance requirements without the overwhelm

  • Translate technical complexity into clear business outcomes

How we work together:
You bring the business strategy and goals. I provide the technology expertise and guidance. Your IT provider handles day-to-day operations and support. Together, we ensure your technology investments deliver measurable business results.What makes this work:
Primarily remote with strategic travel when it matters—initial onboarding*, quarterly planning sessions, annual strategy meetings, and major project kickoffs. You get enterprise-level strategic guidance with the flexibility of a fractional engagement, not the overhead of a full-time executive.

Who I Work With

I work with growing companies that:

  • Are making technology decisions that impact the bottom line

  • Have IT support for day-to-day operations but lack strategic guidance

  • Need to evaluate significant technology investments without in-house expertise

  • Operate in industries like professional services, healthcare, financial services, or SaaS

  • Want enterprise-level strategic thinking without the cost of a full-time CTO

  • Video surveillance and physical security integrators looking for IT leadership to manage internal technology and advise on customer projects

Industry ExperienceI work across industries including professional services, healthcare, financial services, manufacturing, and SaaS.I also have specific experience in video surveillance and physical security integration, having worked at Pivot3 (now Quantum) supporting integrators serving casinos, schools, hospitals, universities, stadiums, and airports.For security integrators: I serve as fractional IT Director—managing your internal IT while also providing IT expertise for customer-facing projects.If this describes your situation, let's talk.

Services

How I Work
I offer flexible advisory engagements designed around your needs—whether that's ongoing strategic guidance, specific project work, or temporary support during major initiatives.Ongoing Advisory
Monthly or quarterly engagements for strategic technology leadership. I help you navigate vendor decisions, build technology roadmaps, optimize IT budgets, and translate complex technical choices into clear business outcomes.Project-Based Work
Technology assessments, vendor evaluations, M&A due diligence, IT budget creation, and strategic roadmaps. Defined scope, clear deliverables, typically 2-6 weeks.Advisory packages range from $1,000-4,000/month.
Project work is quoted based on scope.Let's discuss what makes sense for your situation.

Contact

Whether you're facing a specific technology decision or need ongoing strategic guidance, I'd be happy to discuss how I can help.

Discounted rates are available for registered nonprofits.